By utilizing The M Resorts' Website for direct booking, you expressly consent and agreement with the following terms and conditions rewarding our rentals:

Check-In/Check-Out Information:

We guarantee check-in by 4:00 pm with a personalized check-in procedure. Check-in information will be emailed to you if you booked directly on TheMResorts.com, VRBO, HomeToGo, and Google Travel. If you booked with us on Airbnb all correspondence will be sent via the Airbnb app. For an additional fee, we can expedite our housekeeping team and arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm. If you would like to drop off your luggage before check in that can also be arranged. Please contact our Guest Service Coordinators to get more information on availability.
Check-out time is 11:00 am. Please adhere to our check out time as our housekeepers have a very busy schedule and will need to get started right away to ensure the home is in perfect condition for our next guest as it was for you. If a later check-out is needed please contact us at least 24 hours prior to departure. ***For an additional fee of $100 per hour, we can arrange for a later check-out time of 12:00 or 1:00 pm. Please contact our guest services team to check on availability.***
Property Management will do a walk-through of the unit after your departure to ensure that there has been no damage to the unit, or any property left behind. If you would prefer to be present during the walk-through, please let our office know at least 24 hours prior to departure. If you depart without being present during our walk-through, we will inform you of the damage and work with you to have the appropriate amount deducted from your security deposit, and/or charged to your credit card on file, whichever is appropriate.

Contact and Billing Information:

As is standard practice in any accommodation, we require a valid credit card matching the reservation holder's name, address, phone number, email, and license plate information for any vehicles kept on the property, and copies of driver's licenses for all guest's ages 18 or above to be on file before access is granted to any unit. This information is required both for your safety, the safety of our staff and in the unlikely event of an emergency.

Smoking:

Smoking of any kind is prohibited in all indoor areas within the property, no exceptions. If a smoking violation occurs in a unit, the guest will be charged an additional $250 cleaning fee.

Pet Policy:

Dogs and/or cats are allowed at our pet-friendly properties. All pets joining a guest on their stay need to be approved by management prior to bookings. This assists the staff in planning to provide furniture covers for couches prior to the Guest stay, as well as ensuring all animals on property meet standard requirements. Dogs must be house broken and non barking. Cats must be spayed or neutered, house trained and you must supply your own scratching post. In addition, all pets must be up to date on vaccinations and management reserves the right to request proof of inoculation and/or vaccinations prior to confirming the reservation. If your pet meets the requirements above and has been approved by Property Management, a $75 per pet non-refundable fee, and a $100 per pet refundable deposit will be added to your reservation. We also ask that you refrain from allowing your dog onto any of the beds or furniture. Certified service animals are exempt from the non-refundable pet fee; however, a per pet refundable deposit will still be required for service animals. Please review the items listed below that will result in a reduction of return of the pet deposit.

Reason For Deposit Reductions

A substantial amount of hair in linens (bed sheets, blankets, towels)

Any amount of pet hair on soft surfaces (couch, chairs)

Urine stains inside or outside

Failure to clean up dog poop

Smell of urine

If a guest is eligible for a pet deposit refund, that will be processed within 7-10 business days.

Transfers:

Requests for transfers from one property to another property will be accommodated where possible. If the property transferred to carries a lower rental amount, the rental amount for the current property shall still apply, unless the Property transferring from can be re-rented for the same time period at the same rate. A $50 administrative fee shall apply to all guest requested transfers, including transfers within the same building or unit.

Cancellation policy:

Guests Who Completed Direct Booking: For guests who have booked directly with The M Resorts (not through a third party site) who wish to cancel a reservation that has already begun, no refund will be given unless we are able to rebook any or all nights of the reservation for the nightly rate that was rebooked for. Only nights rebooked will be eligible for a refund, any nights that remain unbooked will not be refunded. If the guest chooses to cancel their reservation 60 days prior to the start of their reservation, the guest is eligible for a full refund of the reservation. If the guest chooses to cancel their reservation 30 days prior to the start of their reservation, the guest is eligible for a refund of half of their reservation amount.
Guests Who Booked Through A Third Party Site: Third party site cancellation policies will supersede internal cancellation policies if they differ. In the event the third party site allows for Owner determination of cancellation policies, the “Direct Booking” cancellation policy identified above shall apply. As these policies on third party sites can change from time to time please refer to the third party site or click the links below for more information:

Air BnB

VRBO

HomeToGo

Damage Deposit:

Guests will be required to put a minimum of $500 down for a damage deposit if the stay is over 28 nights. If the length of the stay is over 60 nights the deposit shall equal one month’s rent if paid in full at the time of the reservation. If the guest elects to split deposit payments over a 4 month period, the deposit amount shall equal 125% of the monthly rent. Deposit amounts are determined on a property basis, as well as other determining factors such as number of guests, pets, and length of stay. Guests will receive an itemized list within 7 days of the conclusion of their stay indicating any items deducted from the security deposit prior to deposit refund. For reservations of less than 28 nights, a valid Credit Card matching the reservation holder's name must be kept on file for incidental charges, including smoking inside the property, excessive cleaning needs, unauthorized pets, or any other damage occurring at the property, inside and out.

Cleaning & Property Inspections:

All guests are expected to maintain the property in broom-clean condition during their stay. If the property is left in such a condition that requires more cleaning than what is considered a reasonable standard, an additional fee will be charged to your credit card depending on the work required to return the property to the condition in which it was presented. Should your occupancy be 60 days or longer, the guest will be required to accommodate a monthly safety inspection by the Property Management Staff every 30 days. The Property Management Staff will provide at least 48 hours written notice of this inspection and the Guest can elect to be present for the inspection; however, if they are unavailable during the provided time by the Property Manager the Guest consents to the entry of the Property Manager without their presence. For the safety of our staff, inspections occur between the hours of 9:00 am and 4:00 pm, Monday - Friday. All staff completing Property Inspections will have a logoed shirt or name tag from The M Real Estate Group and can provide identification upon request.

Guest Responsibilities:

By completing your reservation you represent the following: (a) that You are 18 years old or older; (b) that You will personally occupy the Property for the entire rental term; (c) that You and Your party shall not exceed the max occupancy (the maximum number of persons that may occupy the Property) at any time; and (d) that neither You nor anyone in Your party will conduct activities within or on the Property that are illegal or that disturb, offend, or cause a nuisance to neighbors. Neither you nor anyone in Your party, shall: (a) rearrange the furniture on the Property; (b) cause excessive waste to occur on the Property, (c) or gain access to or use any locked areas on the Property for which You are not provided key, it being understood that such areas and the personal Property located therein shall be off-limits to You and Your party. In addition, You acknowledge that you have read and understand the preceding Terms and Conditions and agree to adhere to them at all times during your stay. Any violation by You or your guests of the policies in this section or of any other term of this Agreement may, in the Property Manager’s sole discretion, result in immediate termination of this Agreement and eviction of guest and guest’s party with no refunds of rent, tax, deposits, or other monies.

Rental Terms and Conditions